This policy applies to All orders from Race and Herd Website. It is designed to ensure that you are fully informed of our shipping policies and procedures. By ordering from this store, you agree to the policies stated herein.
At Race and Herd, we are committed to providing an impeccable shopping experience to our valued customers.
Delivery Process:
When you place an order with Race&Herd Corporation, our dedicated team initiates a thorough processing phase. Strict quality control is carried out in our warehouse to guarantee the impeccable condition of the products.
After successful quality control, we use high-quality materials for safe packaging to ensure the integrity of your items during transportation. These securely packaged items are then transferred to our trusted delivery partners who handle the next steps in the delivery process.
If there is a problem reaching your specified address or delivering at a convenient time, our delivery partners will take proactive steps to contact you and resolve the issue.
Shipping Locations:
- United States
- Canada
- Australia
Shipping Time:
Delivery Time = Order Processing Time + Order Shipping Time
Order Processing Time: Within 24 hours (Monday to Friday)
Order Delivery Time: 2 to 8 business days (Monday to Friday)
Order Deadline: 2:00 PM (GMT-05:00) Eastern Standard Time (New York)
Total Estimated Delivery Time: 2 to 9 Business Days
Shipping Costs:
To enhance your shopping experience, Race and Herd is offering Free Shipping on all orders to the United States, Canada, and Australia.
Shipping Methods:
Each product is carefully handled by UPS, DHL, DPD, USPS, or FedEx and shipped quickly.
Change of Address:
Customers can change their shipping address by contacting our customer service team within 5 hours of ordering. Once the order has been shipped, the delivery address cannot be changed. Both statements apply, whichever comes first.
Customers are responsible for ensuring their address is correct at the time of purchase.
Shipping Cancellation Policy:
You can cancel an order for free within 5 hours of purchase. Once an order has been shipped, it cannot be canceled. Customers can return the product upon receipt in accordance with our return and refund policy.
Policy for Packages Damaged in Transit:
If you notice that your package has been damaged during transport, please notify us within 7 working days of receipt of the order. To process your claim, we may require photographic proof of the damaged goods. After reviewing the claim, we may issue a replacement, refund, or credit for items proven to have been damaged in transit.
Contact Information:
Email: neigh@raceandherd.co
Address: 5318 Weslayan St #1028 Houston 77005 United States
VAT Number: DE362218505
Business Hours: (Monday - Friday) - 09:00 AM - 5:00 PM
Response Time: We usually respond to our customers within 24 to 48 hours
