Policy Applicability
This Shipping Policy applies to all orders purchased from Race and Herd through any authorized sales channel, including:
• Official Race and Herd website
• Authorized online marketplaces
• Other approved retail platforms
By placing an order, customers agree to this shipping policy.
Order Processing and Quality Control
All orders are subject to warehouse processing and quality inspection before shipment.
Products are carefully packaged and shipped through trusted carriers including:
• UPS
• DHL
• DPD
• USPS
• FedEx
After shipment is handed to the carrier, delivery performance is managed by the carrier and is outside the direct control of Race and Herd.
Shipping Locations
Race and Herd currently ships to:
• United States
• Canada
• Australia
• Germany
Shipping availability may change without notice.
Shipping Time Estimate
Total Delivery Time = Processing Time + Transit Time
Processing Time
Up to 24 business hours (Monday to Friday)
Transit Time
2 to 8 business days (Monday to Friday)
Order Cutoff Time
2:00 PM Eastern Time (New York)
Estimated Delivery Time
2 to 9 business days
Delivery times are estimates only and are not guaranteed.
Race and Herd is not responsible for delays caused by:
• Carrier operations
• Weather conditions
• Customs processing
• Logistics disruptions
• Other external factors beyond company control
Free Shipping Policy
Race and Herd website offers free standard shipping to:
• United States
• Canada
• Australia
This offer may be changed at any time without prior notice.
Shipping Address Policy
Customers must provide accurate shipping information during checkout.
Important
Once an order has been placed and is being processed, the shipping address cannot be changed.
Race and Herd does not accept address change requests after order confirmation.
Customers are responsible for ensuring correct address entry.
If delivery fails due to incorrect address information, additional shipping or handling fees may apply for reshipment.
Order Cancellation Policy
Orders cannot be cancelled once the order has been placed.
Cancellation requests are only accepted if submitted within 15 minutes after purchase and only if the order has not entered shipment processing.
Once an order is processed or shipment preparation has begun, cancellation is not permitted.
Shipping Fee Policy
All shipping costs are non refundable.
Race and Herd does not cover return shipping or original delivery fees unless required by applicable United States law.
Customer Responsibility
Customers are responsible for:
• Providing accurate shipping information
• Monitoring delivery status
• Supervising pets during product use
Race and Herd is not responsible for delivery failure caused by customer input errors.
