Race&Herd herding balls, outer covers, and pet enrichment products are designed for recreational supervised use only. They are not safety restraint devices, veterinary equipment, or indestructibility guarantees.

By purchasing you acknowledge that:

• All products are intended for supervised play only. The owner must be present whenever a pet interacts with the product.
• Product lifespan varies significantly based on the individual animal's size, breed, bite strength, play style, and environmental conditions.
• Covers and inflatable bladders are consumable components subject to normal wear and tear — they are not covered under any warranty once in use.
• Race&Herd does not warrant that any product will withstand any specific level of force, bite pressure, or duration of use.
• Race&Herd is not responsible for training outcomes or an animal's level of interest in the product.

In the limited circumstances where a return is approved (see Section 5), Race&Herd may, at its sole discretion, offer one of the following remedies:

• Product replacement — an equivalent replacement item dispatched to the original delivery address on file.
• Store credit — a credit note applied to your Race&Herd account for use against a future purchase.

The remedy offered is determined solely by Race&Herd following inspection and verification of the returned item. The customer does not have the right to select a preferred remedy. No monetary compensation will be issued in lieu of either option.

By completing a purchase, you expressly acknowledge and agree to this no-refund policy.

To the maximum extent permitted under applicable United States law, Race&Herd shall not be liable for:

• Indirect, incidental, special, punitive, or consequential damages of any kind.
• Pet injury, illness, or death arising from use, misuse, or unsupervised use of any product.
• Property damage caused by pet interaction with or destruction of the product.
• Dissatisfaction with product performance, durability, or an animal's level of interest.
• Loss of product usability due to animal damage or owner handling.
• Training outcomes or behavioral results.

The maximum aggregate liability of Race&Herd for any claim shall not exceed the original purchase price paid for the specific product giving rise to the claim.

Race&Herd products must be used under continuous, active supervision by a responsible adult. The customer accepts full responsibility for:

• Supervising all animal interactions with the product at all times.
• Inspecting the product before each use and removing it from service if any wear, damage, or degradation is observed.
• Following all inflation, setup, and usage instructions provided with the product.
• Selecting the appropriate product size and specification for their specific animal.

Race&Herd is not responsible for any accident, injury, or property damage resulting from unsupervised use or failure to follow product guidelines.

The following characteristics are inherent to multi-panel inflatable pet products and are not manufacturing defects:

• Minor shape variation or asymmetry when inflated.
• Panel ripple or surface wave appearance.
• Measurement variation within reasonable industry tolerance.
• Material stiffness or flexibility changes caused by temperature.
• Visible stitching lines or assembly pattern marks.
• Slight colour variation between product batches.

Customers must contact Race&Herd and allow our full response period (up to 5 business days) before initiating any payment dispute or chargeback with their bank or payment provider.

If a chargeback is filed without prior written communication, Race&Herd reserves the right to:

• Submit all transaction records, communication history, policy acknowledgments, and delivery confirmation to the payment processor to contest the dispute.
• Decline future service or purchase access to the extent permitted by law.
• Recover reasonable dispute-handling costs where permitted by applicable law.

Race&Herd is a small, independent business that takes genuine pride in its products and in the community it serves. We are committed to continuous improvement and welcome honest, constructive feedback through our official support channel. We take every legitimate concern seriously and work in good faith to resolve it.

However, we have a responsibility to protect the integrity of our brand and the fairness of our business operations. Accordingly, the following conduct is expressly prohibited and may result in legal action and/or permanent refusal of service:

Where any of the above conduct is identified, Race&Herd reserves the right to:

• Permanently add the individual to our internal restricted-customer register, resulting in refusal of all future service and purchase access.
• Preserve and document all relevant communications, public posts, and transaction records.
• Pursue civil remedies including but not limited to claims for defamation, trade libel, tortious interference, or unjust enrichment, to the fullest extent permitted under applicable United States law.
• Report conduct to relevant consumer protection authorities, payment processors, or law enforcement where appropriate.

Race&Herd reserves the right to refuse service for reasonable cause, reject returns that do not meet eligibility requirements, make final determinations regarding defect validity following inspection, and update or amend this policy at any time. The version in effect at the time of purchase governs your order.

This policy is intended to comply with applicable United States consumer protection laws. If any provision is found to be unenforceable, the remaining provisions continue in full force and effect.

Before reaching out, please review Sections 2, 3, and 5 to confirm your situation qualifies. Always include your order ID in your message so we can assist you promptly.