Delivery Confirmation
For added security, a delivery confirmation email will be sent once your order has been successfully delivered.
Processing Time
Orders are typically processed within 1-2 business days, excluding weekends and holidays.
Delivery Time
The delivery timeframe typically ranges from 2 to 8 days, contingent upon your location and the selected shipping method. Estimated delivery times will be presented during the checkout process, accounting for variations based on your specific circumstances.
Shipping Restrictions
Certain items may be restricted from shipping to specific areas due to factors such as their size, weight, or destination. Any such restrictions will be clearly communicated during the checkout process.
Undeliverable Packages
In the event that a package is undeliverable, our customer service team will reach out to you to resolve the issue and ensure successful delivery.
Shipping Returns
Not happy with your order? We're sorry and would love to hear what we can do to make you happy. Race&Herd offers a 14-day money-back guarantee. You can return your order within 14 days and we will ensure that the purchase amount is transferred to your account within 7 working days of receipt of the package.
How does this work?
You have a 14-day window from the date of order receipt to initiate returns. Kindly furnish your order number for processing. Should you encounter any difficulty in locating the order number, please don't hesitate to reach out to us for assistance.
Returned items must maintain their original condition, devoid of any signs of wear and tear. Ensure the product is sent back in its entirety, inclusive of all accompanying accessories.
For any assistance, kindly reach out to us via email at neigh@raceandherd.co
